• FREE SHIPPING
    On orders over $500*

  • FAST DELIVERY
    Ships same or next day

  • OPENING HOURS
    Mon - Fri: 9am to 5pm (EST)

  •  

    SUPPORT
    647.699.0101

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Shipping and Returns

Accounts

neubourg healthcare Inc. is a B2B supplier and only sells to qualified professionals within the industry. End-users looking to obtain services or products related to the goods on this website must contact an authorized clinic or business near them. Any accounts opened with neubourg healthcare must go through an approval process to confirm the necessary business credentials and/or professional standing.

 

 

Pricing

All pricing displayed is in Canadian (CAN$) dollars. Prices listed are before applicable tax and are subject to change without notice.



Shipping

We offer free shipping on orders over $500 before tax, except for remote regions. Orders below $500 (before tax) are subject to actual shipping costs. We reserve the right to hold back orders and contact customers with remote shipping locations in order to reconfim actual/amended shipping rates if/as needed. Shipping rates are calculated FOB Toronto region, Ontario. Remote regions include, but are not limited to: NT, YT, NU, NL and typically northern areas of most provinces and territories.

 

We always endeavour to ship items the same business day if the order is made before 12:00 noon. Orders may then take several business days to arrive, depending on the destination within Canada.

 

On average, shipments may take approximately the following amount of time:

 

ON: 1-3 business days

QC: 2-3 business days

NB, NS, PEI: 3-5 business days

NL: 4-7 business days

MB, SK, AB, BC: 3-10 business days

NT, YT, NU: 7-14 business days

 

Please allow extra time for more remote locations. If you have not received your goods within this approximate shipping schedule, please contact neubourg healthcare for assistance.



Payment

All orders must be paid by credit carat the time of ordering. We accept VISA, MasterCard and AMEX.

Goods which are sent back for return and approved by neubourg Healthcare will be reimbursed back to the user via the same credit card used in the original purchase. Please note that shipping costs are non-refundable. Please see below for additional information about returns.

 

 

Returns

All returns must be approved prior to shipping and must be accompanied by a "Return of Material Authorization" (RMA) number. Returned products must be unopened/intact and in resalable condition. Users are responsible for properly packaging returned goods in order to prevent damage during transit. Sturdy boxes (no bubble envelopes) must be used for returning boxed and/or delicate products. Opened/used goods and/or products which have been damaged in transit due to improper packaging will not be accepted back for return. Any shipping fees associated with returning such unsalable/damaged goods back again from neubourg healthcare will be charged back to the user.

 

Before returning your goods, please ensure that:

·   You have contacted us to obtain approval for the return along with an RMA #
·   Product packaging is intact and goods are in resalable condition
·   Goods are shipped back in apporpriate packaging so as to prevent damage during transit

 

Any shipping fees related to the return are the responsibility of the customer.

 

 

Damaged/Defective Products

Products received by the customer in damaged condition due to transit must be reported within 3 business days of receiving the shipment. In the event of damage during transit, please take photos of both the outer packaging as well as the damaged goods. Please then proceed with contacting neubourg healthcare immediately to initiate a claim with the courier and to arrange for a replacement product if/as necessary.

Goods received in faulty or defective condition unrelated to damage from transit may be subject to warranty terms and must be assessed by neubourg healthcare. Please contact us to discuss the situation and to determine a course of action.

 

 

Additional Information

Please read our Terms & Conditions page for additional information.

 

 

Before getting in contact with us, there might already be an answer to your question on our FAQ page here.